格式與技巧篇 Unit 1.商業書信三大格式 Business Letters FormatsUnit 2.商務電子郵件 How to Write an E-mail Unit 3.英文傳真 Making a Request by Fax Unit 4.被動語氣的使用 When to Use the Passive Voice in Business WritingUnit 5.連接字詞的運用 How to Use Connectors in Business Writing Unit 6.解說緣由的寫作技巧 Making Connections in Business Writing 商用範本篇 Unit 1.履歷表與求職信 How to Write a Resume & Cover Letter Unit 2.英文推薦信 How to Write a Reference Letter Unit 3.英文面試通知 Letter of Invitation to Interview Unit 4.產品企劃書 Composing an Appealing Product Proposal Unit 5.行銷企劃書 How to Write a Marketing Plan Unit 6.成功的廣告信 How to Write a Sales Letter Unit 7.基本英文報價單 How to Write a Quotation Unit 8.英文合約書 How to Write a Contract Unit 9.年度業績報告 Writing a Performance Report Unit 10.英文催帳信 How to Write a Collection Letter Unit 11.英文投訴信 How to Write a Claim Letter Unit 12.後續追蹤郵件 Follow-up E-mails Made Easy Unit 13.英文邀請函 How to Write an Invitation Letter Unit 14.英文抱怨信 Writing a Complaint Letter Unit 15.回覆客戶投訴信 How to Respond to Customer Complaints Unit 16.詢問主管意見 Writing an Inquiry Letter Unit 17.撰寫英文簽呈 How to Ask for Your Boss’s Approval Unit 18.人事異動通知 Informing Colleagues of a Position Change 英語寫作急救句 Quick Guide to Writing a Business Letter