本書以最簡單、實用的用語為主，摒除冷僻、艱難、生澀的單字，重點式歸納整理，讓你輕輕鬆鬆一本就搞定。國際間通用的稱謂根據交往人的稱謂習慣選擇稱謂，同時根據交往區域和場合的不同，要求因地制宜，採用合時乎時宜的稱謂，通稱、職銜稱、敬稱、親屬稱等分別稱之時，其感情色彩是截然不同的。良好、得體的招呼問候語能活絡氣氛，增進與有關人士的友誼。「你好！」適時地以簡單地點頭、有聲的致意，準確恰當地稱謂，就必須了解一些稱謂慣例和習慣。

Unit 1 ◆ The Introduction of Modern Etiquette現代禮儀概述...10Unit 2 ◆ Greetings問候與招呼...12Unit 3 ◆ Address and Title稱謂．職務．職稱...20Unit 4 ◆ Introductions介紹...28Unit 5 ◆ Partings瀟灑告別...36Unit 6 ◆ Compliments and Thanks讚美與感謝...44Unit 7 ◆ Invitations邀請...54Unit 8 ◆ Congratulations祝賀...64Unit 9 ◆ At Dinner用餐...70Unit 10 ◆ Shopping (For Customers and Shop Assistants)商場購物與推銷...88Unit 11 ◆ Toasting and Drink-Urging敬酒與勸酒...106Unit 12 ◆ English on the Telephone電話禮儀...110Unit 13 ◆ Visiting Friends at Hospital探訪病人...120Unit 14 ◆ Asking and Directing the Way問路與指路...128Unit 15 ◆ At Dance參加舞會...136Unit 16 ◆ Apologies道歉...145Unit 17 ◆ Meeting and Sending off Guests at the Airport機場接送...151Unit 18 ◆ Visiting Card and Greeting Card名片與賀卡...159Unit 19 ◆ Interview求職應聘...168Unit 20 ◆ ABC for Writing Letters書信ＡＢＣ...184Unit 21 ◆ Asking for and Offering Help請求與幫助...192Unit 22 ◆ Consolation and Sympathy慰問與同情...204Unit 23 ◆ At Banquet宴會...212Unit 24 ◆ Serving at the Hotel旅館服務接待...224